Where we actually show up
Office at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across Upper East Tennessee, the Virginia side of the Tri-Cities (Gate City, Abingdon), and Western North Carolina. Incident, Linux, and WordPress work remotely anywhere we can reach the systems. Fractional CIO and CISO retainers are remote-first after the first meeting. Hours: Monday–Friday 8:00 a.m.–5:00 p.m. Eastern; after-hours incident response by phone.
Tri-Cities 423-888-0252 · Western NC 828-484-1257 · Google Map of the Johnson City office · Google Business Profile
Two corridors, one practice — including the Virginia side
The named engineer is Avery Parker. Tennessee and Southwest Virginia work is scheduled on 423-888-0252 from Suite 208 on North Roan. Western North Carolina work is scheduled on 828-484-1257. Same person, same stack — UniFi, SonicWall, Microsoft 365, Linux, and incident response — not a national queue with a local pin.
Counties we treat as regular coverage, not overflow: Washington, Sullivan, Carter, Greene, and Unicoi in Tennessee; Scott and Washington in Virginia; Buncombe, Madison, and Henderson in North Carolina. If your closet is in Gray, Weber City, or Flag Pond, say the town — we will tell you honestly whether it is a same-day drive or an appointment.
Upper East Tennessee
Johnson City office. Typical same-day drives: Jonesborough, Elizabethton, Erwin, Kingsport, Bristol, Greeneville.
Johnson City, TN
Office at 4100 North Roan Street, Suite 208. Home base for onsite MSP work, UniFi and SonicWall jobs, and emergency incident response across Washington County and the Tri-Cities.
Kingsport, TN
Onsite and remote support for Kingsport manufacturers, professional services, and offices that need a local MSSP instead of a national queue.
Bristol, TN / VA
Coverage on both sides of State Street. Same engineer you reach in Johnson City — no offshore tier-1, no “we do not cross into Virginia.”
Greeneville, TN
Onsite MSP, UniFi and firewall work, and incident surge for Greeneville and Greene County businesses that are tired of waiting on a Knoxville or Charlotte queue.
Elizabethton, TN
Closest onsite coverage after Johnson City. Managed IT, wireless, and emergency response for Elizabethton, Watauga, and the valley towns.
Jonesborough, TN
Closest onsite coverage after Elizabethton and the office itself. Managed IT, UniFi, and incident response for Jonesborough shops, professional offices, and the historic downtown corridor.
Erwin, TN
Onsite managed IT, wireless, and emergency response for Erwin, Unicoi, and the I-26 towns between Johnson City and the North Carolina line.
Southwest Virginia
Same Tri-Cities phone and engineer. Gate City / Scott County and Abingdon / Washington County — we do not stop at the state line.
Gate City, VA
Onsite managed IT, wireless, and emergency response for Gate City and Scott County — the Virginia side of the Kingsport drive, not a Roanoke or Richmond dispatch.
Abingdon, VA
Onsite MSP, UniFi, and incident surge for Abingdon and Washington County, Virginia — the I-81 town past Bristol, same named engineer as Johnson City.
Western North Carolina
Onsite by appointment on the NC line. Asheville, Weaverville, Mars Hill, Hendersonville, and the towns between I-26 and I-40.
Asheville, NC
Same practice as Johnson City — Avery Parker — with a Western North Carolina phone and onsite coverage for Asheville, Weaverville, Hendersonville, Mars Hill, and nearby.
Weaverville, NC
Same Avery Parker practice as Johnson City, with the NC phone, for Weaverville and north-of-Asheville offices that need UniFi, 365, or someone in the closet.
Mars Hill, NC
Onsite and remote IT for Mars Hill, Marshall, and Madison County — the same Avery Parker practice, on the North Carolina phone, not an Asheville-only vendor that never crosses the county line.
Hendersonville, NC
Onsite MSP, wireless, and incident surge for Hendersonville and Henderson County. Same principal as the Johnson City office — not a national queue with an Asheville pin.