Emergency incident response
Ransomware, locked accounts, hostile email, servers you cannot trust. We contain, restore operations, and harden what let it in.
Get help now →Business IT · Incident response · Networks · Johnson City
When systems are down, call us. When they need to stay up, keep us.
Avery Parker’s Johnson City practice. Emergency incident response, managed IT, and networks for owners who want a named engineer — not an offshore queue. Small businesses included. Support since the early 1990s. Onsite in the Tri-Cities, Southwest Virginia, and Western North Carolina. Remote nationwide.
What we do for businesses
Owners, counsel, in-house IT, and out-of-town MSPs who need someone who can show up — and a senior person who can own the next ninety days after something goes wrong.
Hacked WordPress
Gambling links in Google, links you did not add, redirects on phones, a user you did not create. Published cleanup packages from $2,500.
WordPress IR →Managed IT & business support
Day-to-day support, monitoring, backups, Microsoft 365, and a named engineer — not an offshore ticket mill. Small offices welcome.
Managed IT →Remote support for small businesses
Most work is SSH, 365, and screen-share. When remote is not enough, Avery is in Johnson City and can drive.
Remote support →Networks & firewalls
Business wireless, switching, VPN, and firewall work. Hands-on with Ubiquiti, SonicWall, and Aruba.
Network support →Web design, SEO & marketing
Sites that load, rank, and convert. Search, Google Business Profile, and campaigns that match how local businesses actually get found.
Digital marketing →Linux, VPS & WordPress
Server administration, VPS support, WordPress hosting from $240/year, and published IR packages when a site is compromised.
Linux & WordPress →Secure data destruction
NIST-compliant drive wipes and physical destruction with a signed certificate. Pickup in the Tri-Cities.
Hardware disposal →CMMC readiness
NIST 800-171 gap work and a free SPRS check at DefensibleScore. Not a C3PAO.
CMMC →Fractional CIO & CISO
A monthly leadership seat next to the IT you already have — budget, vendors, security program. From $1,500/month.
Fractional leadership →We work with the people you already have
An in-house admin is not a problem we replace. An MSP in another city is not a competitor we undercut. We sit next to that person — or we are the whole stack if you do not have them yet.
We work with the IT you already have
If you have an admin, a helpdesk, or an out-of-town MSP, we do not replace them. We sit next to that person: vendors, budget, security program, surge, and someone who can be in the building. Tickets and day-to-day ownership stay where they are unless you ask otherwise.
Out-of-town MSPs
You stay the provider of record. We are local hands in the Tri-Cities and Western North Carolina — onsite, IR surge, firewalls. How that works →
Who you get on the phone
Avery Parker. Same person who writes the Network Ninja books and the archive at averyjparker.com.
If you are in an emergency, start there.
Call. Do not wait for a perfect inventory. We will get on a line, learn what still works, who has admin access, and what the business cannot live without this week.
Incident work is its own engagement: contain the problem, restore operations, then lock down identity, endpoints, email, and backups. Ongoing managed IT or a vCISO retainer comes after the fire is out — not instead of putting it out.
Fractional CIO · Fractional CISO
A senior leadership seat — without a $200k hire.
A fractional CIO owns the technology budget, vendors, and the 12-month roadmap. A fractional CISO owns security posture, policy, and the continuity plan. Same principal every month. Month-to-month. Built to sit next to the IT you already have.
From $1,500 / month. How the two seats differ →
Related work
Products and practices we run alongside the consulting work.
Where we work
Office at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across Upper East Tennessee, Southwest Virginia, and Western North Carolina — Johnson City, Kingsport, Bristol, Greeneville, Elizabethton, Jonesborough, Erwin, Gate City, Abingdon, Asheville, Weaverville, Mars Hill, and Hendersonville. Incident and WordPress work remotely nationwide.
Johnson City, TN
This is the office. Most onsite work starts here.
Kingsport, TN
About 25–35 minutes from the Johnson City office, depending on traffic on I-26.
Bristol, TN / VA
About 30–40 minutes from the Johnson City office via I-81 / US-11E.
Gate City, VA
About 40–50 minutes from the Johnson City office via Kingsport / US-23. Call the Tri-Cities line: 423-888-0252.
Abingdon, VA
About 45–55 minutes from the Johnson City office via I-81 / Bristol. Call the Tri-Cities line: 423-888-0252.
Greeneville, TN
About 35–45 minutes from the Johnson City office via US-11E / US-321.
Elizabethton, TN
About 15–20 minutes from the Johnson City office.
Jonesborough, TN
About 10–15 minutes from the Johnson City office.
Erwin, TN
About 20–30 minutes from the Johnson City office via I-26 / US-23.
Asheville, NC
Western North Carolina onsite by appointment. Call the NC line: 828-484-1257.
Weaverville, NC
Western North Carolina onsite by appointment. Call 828-484-1257.
Mars Hill, NC
Western North Carolina onsite by appointment. Call 828-484-1257. I-26 from the Tri-Cities, or north of Asheville / Weaverville.
Hendersonville, NC
Western North Carolina onsite by appointment. Call 828-484-1257.
If you are deciding whether to call
Are we too small?
No. A five-person shop is a first-class client. Most work is remote; Avery drives from Johnson City when remote is not enough.
We already have an MSP or an in-house admin.
You stay the provider of record. We are local hands for UniFi, SonicWall, Linux, and incident surge — or the whole stack if you do not have that person yet.
Is this a ticket mill or one person?
One principal: Avery Parker. Scheduled work is booked. Incidents jump the queue. If he is already on a site, you hear that on the first call.
Where do you actually work?
Office at 4100 North Roan Street, Suite 208, Johnson City. Onsite across Upper East Tennessee (Johnson City, Kingsport, Bristol, Greeneville, Elizabethton, Jonesborough, Erwin), Southwest Virginia (Gate City, Abingdon), and Western North Carolina (Asheville, Weaverville, Mars Hill, Hendersonville). Remote nationwide for 365, Linux, WordPress, and IR when the systems are reachable.
What is a vCIO or vCISO?
Industry shorthand for fractional CIO and fractional CISO — senior technology or security leadership on a monthly retainer. Details, tiers, and how it sits next to managed IT are on the leadership page.
Need someone on the problem — or a named engineer on retainer?
Tri-Cities 423-888-0252 · Western NC 828-484-1257