You keep the relationship
The customer, the contract, and the monthly story stay with you. We invoice you (or work a joint SOW you present). We do not open a parallel sales conversation with your client.
For MSPs · in-house IT · out-of-town providers
You stay the provider of record. We are the local hands.
A distant MSP or a one-person IT shop should not have to fly someone to Johnson City to rack a firewall, stand in a ransomware war room, or walk a SonicWall with the owner. Avery Parker does that work under your direction.
Avery Parker · principal
Support since the early 1990s
Networks & security since the late 1990s
Linux since ~2000
Johnson City office · you talk to the same person
How the engagement is structured
Clients remain yours. We show up as the onsite engineer, the IR surge, or the senior backstop your admin asked for — not as a competing account team.
Your admin stays in the chair
In-house IT is not a problem we “solve.” They know the building. We add capacity: onsite, after-hours surge, vendor-neutral architecture, or a vCIO/vCISO they can sit next to.
Clear scope, written
Onsite hours, IR phases, or a monthly leadership retainer — scoped so nobody is guessing who owns the ticket. If the job grows, we change-order with you first.
What we get called in for
Incident surge
Containment and restore on the ground while you stay on the bridge. Phase 1 / Phase 2 as published on our IR page. We will work alongside your counsel or carrier if they are in the room.
Onsite infrastructure
Ubiquiti, SonicWall, Aruba, racks, wireless surveys, the closet nobody wants to fly for. See networks.
Linux / WordPress / 365
VPS and WordPress IR packages, Microsoft 365 identity cleanup, the unglamorous restore. Linux & WordPress.
Leadership without a turf war
Fractional vCIO / vCISO that reports with your IT lead, not around them. Executive tiers include staff guidance on purpose.
Where we can stand
Johnson City office. Onsite across Johnson City, Kingsport, Bristol, Elizabethton, Greeneville, Jonesborough, and Western North Carolina (Asheville, Weaverville, Hendersonville, and nearby). Remote anywhere the systems can be reached.
Principal: Avery Parker. Support since the early 1990s, networks and security since the late 1990s, Linux since around 2000. Published work at averyjparker.com and the Network Ninja series.
Who does the work
Diversified Tech Solutions is Avery Parker’s practice. You get the principal, not a rotating bench.
Experience you can date
- Early 1990s — computer support and repair
- Late 1990s — networking and security
- Around 2000 — Linux server administration
- Web, hosting, and search alongside the infrastructure work ever since
Local and accountable
Office at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across the Tri-Cities and Western North Carolina. You talk to Avery, not a tier-1 queue. Retainers are month-to-month. We do not sell you a stack we are paid to push — vendor-neutral advice.
How coverage works (one principal, not a fake bench)
This is Avery Parker’s practice. Scheduled work is booked. Incident response jumps the queue. If he is already on a site, you hear that on the first call — not after you have waited. Partner MSPs get a scoped window in writing. We do not invent a second-shift team we do not have.
Published, not just a résumé line
- Avery J. Parker — Tech archive — Windows, Linux, security, hardware
- Network Ninja series — Linux & Windows admin, networking, security tools
- DefensibleScore — SPRS defensibility check for CMMC / 800-171
- TerraScore — Land & site intelligence
- Trileaf Hosting — Linux hosting and infrastructure
- Tri-Cities TN Guide — Local business directory — a DTS project
Questions we get
Will you talk to our customer about becoming their MSP?
No. We invoice you, or we work a joint SOW you present. We do not open a parallel sales conversation with your client.
UniFi, SonicWall, Linux — can we send those specifically?
Yes. Those are the usual onsite jobs: UniFi surveys and adoptions, SonicWall rule moves, Linux / VPS, WordPress IR, and IR surge. Stack pages are public so your customer can see the same words.
What if you are already committed?
You get a yes or a not-this-week on the first call, with a window in writing when it is a yes. We do not staff a bench we do not have.
Send the local job. Keep the customer.
UniFi, SonicWall, Linux, IR — Johnson City to Asheville.