Managed IT · MSSP
Proactive IT and security for businesses in East Tennessee and Western North Carolina — including small shops that need a named engineer, not a national queue. Remote first; onsite when it matters. Also a local bench for MSPs and in-house IT that already own the relationship.
Talk about a package Remote / small-business support For MSPs & in-house IT
National providers are fine until you need someone who knows the building, the line-of-business app, and the person who still has the only copy of the QuickBooks file. We design support for small businesses through mid-size offices — a five-person shop and a 150-person company both get a named engineer and a security stack that is not theater. Most tickets are remote; we drive when remote is not enough.
These packages are not a hostile takeover of your helpdesk. If you have an admin or an out-of-town MSP, we layer monitoring, onsite, and security on top of what they already run — or we take the full stack if you do not have that person yet.
If you have an admin, a helpdesk, or an out-of-town MSP, we do not replace them. We sit next to that person: vendors, budget, security program, surge, and someone who can be in the building. Tickets and day-to-day ownership stay where they are unless you ask otherwise.
You keep the contract. We are the engineer in Johnson City, Kingsport, Bristol, Greeneville, Erwin, Asheville, Weaverville, or Mars Hill when remote is not enough. How partner work is scoped →
Avery Parker — not a rotating queue. Support since the early 1990s, networks and security since the late 1990s, Linux since around 2000.
Local engineers, onsite when remote is not enough. Setup is billed once; monthly rates are per user or per server.
$175 / user / month
$75 / server / month
Windows & Linux patching, 24/7 monitoring, remote administration, business-hours helpdesk, monthly health reports. Setup $250/user · $300/server. Critical within 4 business hours.
$325 / user / month
$125 / server / month
Everything in Managed IT plus log aggregation, intrusion detection, internal vulnerability scans, endpoint security management, executive reporting, and an onsite security appliance. Setup $300/user · $400/server.
$100 / hour business hours
$150 / hour after-hours
Upgrades, migrations, and work outside the plan. Onsite dispatch: 2-hour minimum.
Response targets. Managed IT — critical within 4 business hours; routine next business day. MSSP — critical within 2 business hours; routine same business day.
Optional on Managed IT (one-time $1,200). Included with MSSP. Hardware sized to the environment.
Servers, endpoints, and network in one place — faster troubleshooting, fewer blind spots.
Risks inside the firewall that cloud-only tools miss. Supports audits.
Consolidated logs for investigations. Audit-ready evidence for HIPAA / PCI.
Lower-latency alerts on your LAN. Shorter time to detect and act.
| Service | Price |
|---|---|
| 24×7 helpdesk (after-hours phone & remote triage) | +$25 / user / month |
| Cloud backup & DR (image + test restores) | from $150 / server / month |
| Compliance consulting (HIPAA, PCI, policy templates) | Custom |
| Network design & upgrades | $100 / hr · $150 after hours |
Service area: Johnson City, Kingsport, Bristol, Elizabethton, Greeneville, Blountville (TN); Asheville & Weaverville (NC); surrounding communities.
Managed IT keeps the lights on. A vCISO owns the risk conversation with ownership and counsel. Many clients run both. If you are coming out of an incident, we stabilize first, then put you on the right monthly package.
Start with incident response. Do not buy a monthly package on a burning platform.
Start with managed IT, then add vCISO if you have insurers, boards, or customers asking harder questions.
If you touch CUI or a SPRS score, see CMMC readiness.
HIPAA-aware path, BAA when required. Healthcare & professional practices.
That is the published Managed IT rate. A five-to-ten person office is a first-class client. If you only need project help, it is $100/$150 an hour. If you mostly need remote 365 and a named person, start on the remote-support page and we will say which path fits.
You hear that on the first call. Scheduled work is booked. Incidents jump the queue. We do not staff a fake bench.
Yes. Tickets stay where they are unless you ask otherwise. See the partners page.
A five-person shop and a 150-person office both get a named engineer.
