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Hacked WordPress cleanup

Your WordPress site got hacked. Start here. Don't wipe it yet.

Most owners just want the junk gone without blowing up the site, the store, or what Google already knows about them. I'm Avery Parker. I clean compromised WordPress installs carefully: backup first, remove what was planted, leave you a written report you can show a board, an insurer, or Search Console.

Avery Parker · principal Support since the early 1990s Networks & security since the late 1990s Linux since ~2000 Johnson City office · you talk to the same person

Soft start: one-page first-day steps plus a PDF. No sales pitch. Use it yourself, or bring it when we talk.

Not sure what to do in the next hour?

Start with the WordPress compromise checklist. What to save. What not to click. When to call someone in.

If the store is still taking orders, or Google is showing casino or loan titles you never wrote, call. The checklist is the calm first step. Cleanup is the paid work.

Prefer a short read first? Field guide on Kindle ($2.99) covers the same first-day framing. Free checklist above stays the starting point.

Watch: what to do in the first hour

Avery Parker / Diversified Tech Solutions. Free first-hour guidance on YouTube.

Watch next

Prefer text? Free compromise checklist · Do not wipe yet · IR packages

Who this is for

People who need the site cleaned carefully, not wiped and rebuilt from a blank theme.

  • Brochure sites, membership sites, and stores that should keep taking orders when we can
  • Several staff logins, or a board or insurer that wants a written report, not "should be good now"
  • Remote nationwide if we can reach the files and database. Onsite in the Tri-Cities and Western North Carolina.

If you have a small personal site and a host-included cleanup is enough, say so when you call. We'll tell you if a lighter option fits. The packages below are for a full cleanup job with a written report.

Published packages

Fixed packages, not an open timesheet. A more complex site can land higher in the range. Existing clients and nonprofits may get a courtesy off these rates. Ask when you call.

Phase A · Emergency cleanup

From $2,500 typical $2,500–$4,500

Identify what was planted. Full backup of files and database. Remove the junk. Restore hijacked pages. Written report. We check the homepage (and the store) before we call this phase done.

We do not replace the whole database to chase a keyword. We do not update every plugin in one click. We do not take the whole site offline because one inner page was spam.

Phase B · Hardening

From $2,000

Cleanup is not the same as "it can't happen again." Phase B resets remaining administrator passwords, changes host-side secrets we can reach, turns off the in-dashboard file editor, blocks a common remote-login door, adds login protection, patches low-risk plugins, and can add monitoring if the same files return.

Combined A + B

From $4,200

Cleanup and hardening in one engagement. Recommended after a real compromise.

Not included in the starting rates (quoted separately): rotating keys that exist only in your Amazon or Google account, requesting a Google recrawl once you can open Search Console, and large plugin upgrades that can change how the site behaves.

Most of this work is remote. We need access to the site files and database. Not a street address. Onsite is available in the Tri-Cities and Western North Carolina. If you are the in-house admin or the MSP of record, we work under your access and leave you the written report.

What we need for access

  1. WordPress administrator login
  2. Hosting file access: SFTP, SSH, or the host file manager
  3. Database (phpMyAdmin or credentials)
  4. Search Console, if someone at the business has it. Recrawl comes after cleanup.

After cleanup: Search Console

Once the public pages are clean, someone with Search Console access requests a recrawl of the poisoned URLs. We do not invent a ranking recovery date. We'll tell you when it's honest to click that button.

Who does the work

WordPress cleanup here is Avery Parker. Same person who has administered Linux and hosted sites for about two decades. Not a host "one-click cleanup." Not a ticket queue.

Office: 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across the Tri-Cities and Western North Carolina. Remote when systems are still reachable.

How coverage works: One principal practice. Scheduled work is booked. Emergencies jump the queue. If I'm already on a site, you hear that on the first call. We don't invent a second-shift team we don't have.

Who does the work

WordPress incident work here is done by the same operator who has administered Linux and hosted sites for two decades — not a host “one-click cleanup.”

Experience you can date

  • Early 1990s — computer support and repair
  • Late 1990s — networking and security
  • Around 2000 — Linux server administration
  • Web, hosting, and search alongside the infrastructure work ever since

Local and accountable

Office at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across the Tri-Cities and Western North Carolina. You talk to Avery, not a tier-1 queue. Retainers are month-to-month. We do not sell you a stack we are paid to push — vendor-neutral advice.

How coverage works (one principal, not a fake bench)

This is Avery Parker’s practice. Scheduled work is booked. Incident response jumps the queue. If he is already on a site, you hear that on the first call — not after you have waited. Partner MSPs get a scoped window in writing. We do not invent a second-shift team we do not have.

Questions we get

Will Google fix the casino titles after cleanup?

Cleanup removes the junk pages. Getting Google to recrawl and drop the poisoned titles is a separate step once you can open Search Console. We will tell you when the public site is clean enough to request that. Recrawl help is quoted separately.

Can the store stay up?

That is the usual goal. We take a backup first and work so checkout keeps taking orders unless the compromise is in the cart itself.

Do I have to move hosting?

No. Hosting can stay yours. If you want the box and the cleanup in one shop, WordPress hosting starts at $240/year on the Linux & VPS page.

Is this the casino / loan spam thing?

Yes. Casino, loan, and pharma titles in Google, while the homepage looks fine when you are logged in, is the usual spam pattern. Start at the gambling-links page if you want that symptom spelled out. Then come back here for packages.

Links keep coming back after I delete them?

Usually an injector, not a widget you forgot. Same cleanup. There is a dedicated spam-links page if that is the only thing you have noticed so far.

Need the site cleaned without taking the store down?