Active incident or hacked WordPress? Ransomware Hacked WordPress 423-888-0252 · 828-484-1257

Hacked WooCommerce

WooCommerce is compromised. The usual goal is that checkout keeps taking orders.

A WordPress store with malware in the cart, spam orders, or a payment skimmer is still a WordPress incident — with the extra rule that we do not take the whole shop offline because one inner page is spam.

Request cleanup See packages 423-888-0252

What this usually is

WooCommerce compromises look like brochure hacks plus money: injected checkout scripts, spam products, malware in wp_posts, or a plugin that skims cards. The homepage can look fine while a hidden script runs on the pay page.

What you are probably seeing

  • Customers report a weird extra field on checkout
  • Spam products or orders you did not create
  • Google or the host flagged the pay page
  • A “security” or “payment” plugin you never installed

What not to do

  • Do not put the whole store in maintenance mode because one category page is spam.
  • Do not update every plugin in one click on a live cart.
  • Do not restore last night’s backup until someone checks whether the skimmer is in that backup too.

What we actually do

Same published packages as any other WordPress IR job: backup first, find the injector, remove it, leave checkout taking orders unless the cart itself is the compromise. Phase A from $2,500. If card data may have left the building, say that on the call — that is a bigger incident than a spam title.

Published rates live on the WordPress incident-response packages page: Phase A from $2,500, Phase B from $2,000, combined from $4,200. Remote nationwide. Onsite in the Tri-Cities and Western North Carolina if you want someone in the room. If the WordPress site is the front door to a larger business compromise, start at emergency incident response instead.

WordPress incident response on a Linux shell

If this is your WordPress site

Can the store stay up during cleanup?

That is the usual goal. We take a backup first and work so checkout keeps taking orders unless the compromise is in the cart itself.

Is this more expensive than a brochure site?

Sometimes. A store with a skimmer or a large catalog can land higher in the Phase A range. You get a written range after we see the files.

Need the site cleaned without taking the store down?

Tri-Cities 423-888-0252 · Western NC 828-484-1257