Hacked WooCommerce
WooCommerce is compromised. The usual goal is that checkout keeps taking orders.
A WordPress store with malware in the cart, spam orders, or a payment skimmer is still a WordPress incident — with the extra rule that we do not take the whole shop offline because one inner page is spam.
What this usually is
WooCommerce compromises look like brochure hacks plus money: injected checkout scripts, spam products, malware in wp_posts, or a plugin that skims cards. The homepage can look fine while a hidden script runs on the pay page.
What you are probably seeing
- Customers report a weird extra field on checkout
- Spam products or orders you did not create
- Google or the host flagged the pay page
- A “security” or “payment” plugin you never installed
What not to do
- Do not put the whole store in maintenance mode because one category page is spam.
- Do not update every plugin in one click on a live cart.
- Do not restore last night’s backup until someone checks whether the skimmer is in that backup too.
What we actually do
Same published packages as any other WordPress IR job: backup first, find the injector, remove it, leave checkout taking orders unless the cart itself is the compromise. Phase A from $2,500. If card data may have left the building, say that on the call — that is a bigger incident than a spam title.
Published rates live on the WordPress incident-response packages page: Phase A from $2,500, Phase B from $2,000, combined from $4,200. Remote nationwide. Onsite in the Tri-Cities and Western North Carolina if you want someone in the room. If the WordPress site is the front door to a larger business compromise, start at emergency incident response instead.
Related WordPress problems
Same practice, same packages. Different search, different first paragraph.
Hacked WordPress
The site is compromised and you need it cleaned carefully, not rebuilt from a blank theme.
Redirect malware
Phones, Google visitors, or logged-out users get sent to a site you do not own.
Safe Browsing / Search Console
Chrome or Search Console flagged the site. You need cleanup, then a recrawl — in that order.
Nulled theme
The site was built on a nulled or pirated premium theme. That is usually the door.
Packages & pricing
Phase A, Phase B, and combined. Written report. Hosting can stay yours.
If this is your WordPress site
Can the store stay up during cleanup?
That is the usual goal. We take a backup first and work so checkout keeps taking orders unless the compromise is in the cart itself.
Is this more expensive than a brochure site?
Sometimes. A store with a skimmer or a large catalog can land higher in the Phase A range. You get a written range after we see the files.
Need the site cleaned without taking the store down?
Tri-Cities 423-888-0252 · Western NC 828-484-1257