We clean hacked WordPress sites for anyone, anywhere. Diversified Tech Solutions handles WordPress malware removal and incident response remotely for sites in the United States and abroad. Johnson City, Tennessee is our office, not a limit on who we will help. If we can reach the site, we can work on it.
If Google is showing spam or gambling titles, unknown logins appeared, or visitors report malware, this is a cleanup and incident-response job. We find what is wrong, take a backup, remove the malicious files and pages, put your real URLs back, and give you a written report. The rest of the site stays up whenever it is safe to leave it up.
Call 423-888-0252 (Tri-Cities) or 828-484-1257 (Asheville / WNC). Office: 4100 North Roan Street, Suite 208, Johnson City, TN 37604.
Who this is for
This page is for people who need the site cleaned carefully, not wiped and rebuilt. That often means a larger WordPress install: many pages, several staff logins, or an online store that should keep taking orders while the junk comes off. It also fits nonprofits and businesses that need a written report for a board or for Google, not a one-line “should be good now.”
If you have a small personal site and a host-included cleanup is enough, say so when you call. We will tell you if a lighter option fits. The published rates below are for a full incident-response job.
Signs your WordPress site is hacked
- Search results show gambling, spam, or loan titles on pages that look normal when you visit
- New WordPress users you did not create
- Odd files in the site, or folders named like real pages that do not belong
- Google Search Console or your host flagged malware or deceptive pages
- Redirects to other sites, especially on phones or for Google
- The homepage looks fine, but inner pages (events, apply, contact) do not
- A previous cleanup only lasted a few days
On a busy site the homepage is often left alone on purpose. A broken front page gets noticed. A hijacked inner page may not, until Google indexes it. Cleanup has to restore those URLs without breaking the parts of the site that were never infected.
How we work
Phase A. Emergency cleanup
We identify what was planted, take a full backup of files and the database, move the malicious material off the public site, restore hijacked pages, and give you a written report. You can show that report to a board, an insurer, or Google. We check the homepage (and the store, if you have one) before we call this phase done.
We do not replace the whole database to chase a keyword. We do not update every plugin in one click. We do not take the whole site offline because one inner page was spam.
Phase B. Hardening
Cleanup is not the same as “it cannot happen again.” If someone still has an old password or a key from the site files, they can come back without those old junk files. Phase B resets remaining administrator passwords, changes the secrets we can reach from the host, turns off the in-dashboard file editor, blocks a common remote-login door, adds login protection, patches the low-risk plugins, and can add monitoring that alerts us if the same files return.
Some follow-up (Google Search Console recrawl, keys that live only in your cloud account) needs a login you hold. We will say so instead of pretending we can finish that from the server alone.
Published packages
These are fixed packages, not an open timesheet. A more complex site can land higher in the range. Existing clients and nonprofits may receive a courtesy off these rates. Ask when you call. It shows as a line on the invoice.
| Package | What you get | Published rate |
|---|---|---|
| Phase A. Cleanup | Diagnosis, full backup, removal of malware and spam pages, restore of hijacked URLs, written report, check that the public site still works | Starting at $2,500 Typical $2,500–$4,500 |
| Phase B. Hardening | Admin password reset, host-side secret changes, file-editor lock, extra login protection, low-risk plugin patches, optional monitoring | Starting at $2,000 |
| Combined A + B | Cleanup and hardening in one engagement (recommended after a real compromise) | Starting at $4,200 |
Not included in the starting rates (quoted separately if you want them): rotating keys that exist only in your Amazon or Google account, requesting Google recrawl once you can open Search Console, and large plugin upgrades that can change how the site behaves.
Remote for anyone, local when you want us there
Most of this work is remote. We do not need to be in your city. We need access to the site files and database. That is true for a Johnson City business and for a site whose owners have never been to Tennessee.
Diversified Tech Solutions is at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite is available in Johnson City, Jonesborough, Elizabethton, Kingsport, Bristol, Gray, Piney Flats, and Western North Carolina (Asheville, Arden, Weaverville, Hendersonville). Remote is the default everywhere else. Call 423-888-0252 or 828-484-1257.
Related services
Cleanup often sits next to computer and network security, business IT support, IT support in Johnson City, and Linux server administration. If Google indexed spam titles, we can talk about SEO after the pages are honest again.
FAQ
Can you clean a hacked WordPress site if I am not in Tennessee?
Yes. Almost all of this is remote. Johnson City is where we are based, not a fence around who we will help.
Do you clean hacked WordPress sites in Johnson City?
Yes. Local businesses get the same process, plus onsite help if you want someone here.
I have an online store. Will you take it offline?
Not if the store itself is clean. Many attacks hide spam on other pages and leave the store alone. We check that first.
How much does WordPress malware removal cost?
Published Phase A starts at $2,500 and typically runs $2,500–$4,500. Phase B starts at $2,000. Combined A + B starts at $4,200. Existing clients and nonprofits may receive a courtesy off those rates.
How long does it take?
A contained problem we can reach the same day is often publicly clean in one business day. Password changes are scheduled so staff are not locked out at a bad time.
Is cleanup enough?
Usually not. If someone already had an administrator login, they may still have that password. Phase B is the follow-through. Skipping it is your call. We will say so clearly.
What access do you need?
A way into the site files and database, and a person we can reach if we need to lock old logins. You do not have to take the site offline to grant that.
Request cleanup
Call 423-888-0252 or send the form below. Include the site address and what visitors or Google are showing, whether you are down the street or in another state.
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