Managed IT & MSSP Packages
Proactive IT and security for Tri-Cities, TN & Asheville, NC businesses. Local engineers, onsite capability, and clear pricing.
Why Work With a Local MSSP?
| We’re nearby | Support designed for East Tennessee and Western North Carolina businesses. |
| Direct access | No offshore call centers—work directly with local engineers who know your systems. |
| Onsite availability | When remote support isn’t enough, we can be there. |
| Advanced security | From monitoring to vulnerability scanning and log analysis, we cover what others miss. |
Core Coverage
Proactive updates, monitoring, and responsive support for servers & workstations.
- ✓Windows & Linux patching and updates
- ✓24/7 monitoring & alerting
- ✓Remote administration & business-hours helpdesk
- ✓Monthly health & performance reports
- •Onsite security appliance optional — adds internal scans & unified dashboards
Setup: $250/user • $300/server
Get Managed ITResponse target: Critical within 4 business hours. Routine by next business day.
Security-Focused
Advanced detection, vulnerability scanning, and compliance-friendly reporting.
- ✓Everything in Managed IT
- ✓Security log aggregation & intrusion detection
- ✓Internal vulnerability scans & remediation guidance
- ✓Endpoint security management & executive reporting
- ✓Onsite security appliance included — faster detection, audit-ready logs
Setup: $300/user • $400/server
Upgrade to MSSPPriority target: Critical within 2 business hours. Routine same business day.
Project & Emergency Work
For items not covered by the plan, e.g., major upgrades or new rollouts.
- ✓Infrastructure upgrades & migrations
- ✓Complex deployments & vendor coordination
- ✓Onsite dispatch: 2-hour minimum
After-hours billed at premium rate unless 24×7 add-on is selected.
Why the Onsite Security Appliance Matters
| Capability | What You Get | Business Value |
|---|---|---|
| Centralized monitoring & metrics | Unified dashboards for servers, endpoints, and network | Faster troubleshooting; fewer blind spots |
| Internal vulnerability scanning | Finds risks inside the firewall that cloud tools miss | Reduces breach exposure; supports audits |
| Log collection & retention | Consolidated logs for investigations & compliance | Audit-ready evidence for HIPAA/PCI; quicker root-cause |
| Local response path | Lower-latency alerts & actions on your LAN | Shorter mean-time-to-detect and resolve |
Appliance is optional with Managed IT (one-time $1,200) and included with MSSP. Hardware spec sized to your environment.
Add-On Services
| Service | Overview | Price |
|---|---|---|
| 24×7 Helpdesk Coverage | After-hours phone & remote triage | + $25 / user / month |
| Cloud Backup & Disaster Recovery | Server image & data retention with test restores | from $150 / server / month |
| Compliance Consulting | HIPAA, PCI-DSS guidance & policy templates | Custom |
| Network Design & Upgrades | Switching, Wi-Fi, segmentation, documentation | $100 / hr (biz hrs) • $150 / hr (after-hours) |
| Hybrid / Hosted Infrastructure | Private cloud, virtualization, high-availability | Custom |
Service Area: Johnson City, Kingsport, Bristol, Elizabethton, Greeneville, Blountville (TN) • Asheville & Weaverville (NC) • Surrounding communities.
Response Targets: Managed IT — critical within 4 business hours; routine by next business day. MSSP — critical within 2 business hours; routine same business day.