Diversified Tech Solutions is launching proactive Managed IT and Managed Security (MSSP) packages for businesses across the Tri-Cities, TN and Asheville, NC region—delivered by your local MSSP, not an offshore helpdesk.
We’re excited to introduce our new Managed IT and Managed Security Services (MSSP) packages—built to give local businesses reliable IT operations, stronger security, and predictable costs. With Diversified Tech Solutions, you’re working with your local MSSP—real engineers who know your community, not an offshore call center.
Who We Serve
We support organizations throughout Johnson City, Kingsport, Bristol, Elizabethton, Greeneville, Blountville (TN) and Asheville, Weaverville (NC), plus nearby towns.
What’s Included
Managed IT (Core)
- Windows & Linux patching and updates
- 24/7 monitoring & alerting
- Remote administration & business-hours helpdesk
- Monthly health & performance reports
- Optional onsite security appliance for internal scans and unified dashboards
MSSP (Security-Focused)
- Everything in Managed IT
- Security log aggregation & intrusion detection
- Internal vulnerability scanning & remediation guidance
- Endpoint security management & executive reporting
- Onsite security appliance included (faster detection, audit-ready logs)
Clear, Local Pricing
Simple monthly per-user and per-server rates, plus one-time setup.
| Package | Per User / Mo | Per Server / Mo | Setup (User / Server) | Appliance |
|---|---|---|---|---|
| Managed IT | $175 | $75 | $250 / $300 | Optional — $1,200 one-time |
| MSSP | $325 | $125 | $300 / $400 | Included |
Out-of-Scope & Emergency Services
- $100/hr during business hours
- $150/hr after-hours / emergency response (onsite dispatch: 2-hour minimum)
- Ideal for major upgrades, migrations, complex deployments, or special projects
Why the Onsite Security Appliance Matters
- Centralized Monitoring: unified dashboards for servers, endpoints, and network
- Internal Vulnerability Scans: detect risks inside the firewall that cloud-only tools miss
- Log Collection & Retention: audit-ready evidence for HIPAA/PCI and faster investigations
- Local Response Path: lower-latency alerts and actions for quicker resolution
Optional with Managed IT ($1,200 one-time), included with MSSP.
Helpful Add-Ons
- 24×7 Helpdesk Coverage — +$25/user/month
- Cloud Backup & Disaster Recovery — from $150/server/month
- Compliance Consulting (HIPAA, PCI, etc.) — custom
- Network Design & Upgrades — $100/hr business hours, $150/hr after-hours
- Hybrid/Hosted Infrastructure — custom
Local, Responsive Support
- Business Hours: 8am–6pm, Monday–Friday
- Critical Issues: Managed IT — response within 4 business hours; MSSP — within 2 business hours
- Routine Requests: Managed IT — next business day; MSSP — same business day
- After-Hours Emergency Support: available at premium rates or via 24×7 add-on